August 19 - 21, 2018
The Loews Chicago Hotel, Chicago, IL

Sunday, August 19, 2018

9:30 am - 10:00 am Registration

10:00 am - 10:15 am Welcome Orientation



10:15 am - 10:25 am Thoughtexchange Welcome



10:25 am - 10:30 am Chairperson's Introduction



10:30 am - 11:10 am The Globalization of L&D at Siemens

Casper Moerck - Head of Learning and Education Americas Siemens Corporation
The structures, strategies, and approaches of learning organizations vary by company and are influenced by many factors.  These factors can include the company size, products and services it offers, industries it interacts with, and certainly the global reach of the company. 
 In this session, you will get an inside view of how one of the largest companies in the world, Siemens, has created a “globalized” business learning function. Lisa Lang will walk you through these elements:

  • Our global structure of learning organizations
  • How we align with the strategies of Siemens business
  • Operating as a self-funded learning function
  • Our portfolio of global business learning offerings
  • Critical skill sets and key roles in our learning organizations
  • Learning innovation and technologies 
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Casper Moerck

Head of Learning and Education Americas
Siemens Corporation

11:10 am - 11:50 am Designing & Prioritizing Learning Initiatives That Drive Optimal Business Outcomes

Teri Hart - Chief Learning Strategist Discover Financial Services
As learning professionals, we are frequently tasked to build learning solutions to solve business problems. Quite often, these needs appear to be a worthwhile investment.  But without the backdrop of strategy, we miss a critical piece of the decision-making framework – and that is the relative value of a specific learning needs decision. How do we ensure that we expend our training and development resources – and the learners’ mindshare – on the most impactful outcomes? To better understand their investments in training and development, in 2015, Discover developed a portfolio framework for managing training and development. Since then, the Learning Strategy team at Discover has worked to articulate strategy for these portfolios in order to better prioritize learning initiatives that drive optimal business outcomes. During this session, attendees will learn how to::
·         Develop a framework for organizing training and development programs
·         Discuss a methodology for articulating learning strategy
·         Highlight key examples of learning strategies for various learning portfolios
·         Build a roadmap for executing on learning strategy
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Teri Hart

Chief Learning Strategist
Discover Financial Services

11:50 am - 1:20 pm Brunch & Cooking Challenge



1:20 pm - 1:50 pm Building a Learning Culture During Constant Change

Christopher Lubrano - VP, Learning & Organization Development International Flavors & Fragrances
IFF is embarking on a multi-step journey to re-vitalize and renew learning and development across the organization. Their goal is to create a transformative and inclusive learning culture to support growth, empowerment and innovation. To do this, they engaged in a range of activities that include organization design, creation of a corporate university, re-development of all leadership and management training, and deployment of supportive learning technology. This presentation will share their progress to-date in the context of organizational change.
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Christopher Lubrano

VP, Learning & Organization Development
International Flavors & Fragrances

1:55 pm - 2:25 pm Business Meeting

2:25 pm - 2:55 pm Business Meeting

2:55 pm - 3:10 pm Networking Break

3:10 pm - 3:40 pm Adaptive Learning: How It Works & How to Implement Easily

L&D functions waste billions of dollars and millions of hours of workers' time every year because 'dumb' e-learning forces workers to take training on subjects they already know, and provides no help when learners struggle with content. Worse, 70% of what IS learned is forgotten within one day. Adaptive Learning -­ the application of computer science, big data and machine learning techniques, combined with state­-of-­the-­art pedagogy - has enabled the creation of new ­learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost ­the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.
Fortunately, it is easy to make the move to adaptive learning.  In this session we:
·         Explore how adaptive learning works
·         Learn how to implement adaptive learning easily
·         Discuss the challenges and benefits of transforming your learner experience


3:40 pm - 3:55 pm Leadership Efficiency and Effectiveness - The Problem Is You

Leaders wonder why they have so little time to lead and manage their teams. It’s also a mystery why they don’t get the results they want or expect. The root of the problem is YOU – the leader. You’re not spending your limited time and energy effectively. If you want the leaders in your organization to lead more efficiently and effectively, it’s time to take a different approach to how they invest in their people


3:55 pm - 4:40 pm Bugs Bunny & The Case of the Learning Culture

In this interactive session participants will be asked to consider learning and culture in some
new ways. We’ll discuss process, brain science, group learning and we’ll get a chance to put
Thoughtexchange through its paces as we explore what is important to this group of CLO
attendees.


Earlier in the Exchange we collected your insights using the Thoughtexchange social learning tool, and used the information to identify top areas for discussion. During this session, you will have the opportunity to pick a topic, break into smaller groups, and develop a roadmap for improving L&D outcomes. 

4:40 pm - 5:15 pm A Digital Transformation Journey for Call Centre Training

Sandra Baglione - Head, Learning & Development COE's RBC Financial
The focus of this presentation is to share learning related to the transformation of the RBC call centre training across Canada from 100% face-to-face instructor led to digital and virtual. Sandra Baglione will discuss the shift from formal to informal and how it was brought into design. The presentation will cover what they planned, what they learned along the way and they pivoted.
·         Achieve efficiency through virtual cohorts
·         Develop modern, relevant content, consistent with today’s learner needs
·         Improve the ability to curate and deliver
·         Achieve better trained, more proficient employees 
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Sandra Baglione

Head, Learning & Development COE's
RBC Financial

5:15 pm - 5:30 pm Ignite: "What's Next for Me Here?" Having Answers to Your Employees Most Frequently Asked Question

Employees are coming to work for us, not just for their immediate role or job, but for the future we can offer them. In this Ignite, attendees will hear about an individualized career experience that connects employees to real roles within their current employer and provides an excellent context to begin charting their development towards the role(s) of greatest interest to them. 
·         Achieve a broader understanding of the factors that should go into employees career decisions
·         Achieve greater visibility for leaders who use an individualized career experience to prepare for and facilitate more relevant career conversations with their employees
·         Discuss the benefits of an individualized career experience, including: increased employee engagement, reduced turnover and immediately actionable analytic


5:30 pm - 6:00 pm Business Meeting

6:00 pm - 6:30 pm Business Meeting

6:30 pm - 7:00 pm Cocktail Reception



7:00 pm - 7:30 pm Dinner & Second City Entertainment