Monday, August 14, 2017

7:30 AM - 8:30 AM Breakfast & Book Distribution With Leadership Pipeline Institute

Sponsored by: Leadership Pipeline Institute

8:30 AM - 8:35 AM Chairperson Remarks

Sponsored by: Leadership Pipeline Institute

8:35 AM - 9:15 AM Creating "Ready Now" Leaders: The Key to Building a Robust Leadership Pipeline and Being Able to Respond to the Needs of the Business

Michelle Braden, Chief Learning Officer , Telus International
“Innovation distinguishes between a leader and a follower.” as stated by Steve Jobs. And, companies need to continually innovate in order to stay ahead of the competition. And, innovation requires a solid leadership pipeline to meet business needs. Preparing frontline team members for leadership roles begins before they are promoted. Learning and development plays a pivotal role in that leadership transformation. The challenge is getting the business to be as proactive and as invested in the development process as L&D so that new and emerging leaders are setup for success.

  • Create a robust leadership pipeline to meet business demands
  • Drive the ability to attract, engage and retain team members who can be confident there is a development path that allows them to grow their career here
  • Prepare new Frontline team leaders for success in their new roles so that they can hit the ground running
  • Educate team members on what it means to be a leader...and promoting those who are truly interested and invested in becoming leaders


Michelle Braden

Chief Learning Officer
Telus International

9:15 AM - 9:55 AM Building the Case for Virtual Training in a People Driven Industry

Gretchen Stroud, Vice President, Global Learning & Talent, Hilton Worldwide
Hilton is on a journey to migrate a many of their training courses from week-long in-person workshops to a blended strategy of virtual interactive learning. In a company committed to epitomizing hospitality how can you forge connections and drive engagement using virtual tools? The virtual platform has scored as high or higher than the prior in-person sessions, reduces costs significantly and enables the learning team to keep pace with an exponential growth rate across the business


Gretchen Stroud

Vice President, Global Learning & Talent
Hilton Worldwide

10:00 AM - 10:30 AM Business Meeting

10:30 AM - 11:00 AM Business Meeting

11:00 AM - 11:20 AM Networking Break


11:20 AM - 12:05 PM From Transactional Training to Transformative Learning: Creating an Engaged Workforce

According to Grovo, US companies spend 160 billion annually on learning and training, yet, 80% is said to be forgotten within 30 days and 15% successfully apply what they learn. Daniel Pink, in doing extensive research in what motivates people says that “the secret to performance and satisfaction – at work, at school, and at home is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world”. Focusing on keeping our great talent engaged, is the challenge we as learning leaders face everyday. During this session attendees will learn how to move from transactional training to transformative learning.
  • Make the transition from learning to doing with an applied approach to development
  • Create an environment where people learn not because they are forced to, but because they want to
  • Understand how to create engagement (i.e. company culture, career development, learning opportunities) and how CLOs are executing on these initiatives’
  • Take employee engagement to new levels by focusing on insights and outcomes
  • Learn how digitization offers huge opportunity to transform learning and address some of the current deficiencies

Master Class

11:20 AM - 12:05 PM Think Like a Marketer to Ignite Learner Engagement

While companies spend on average $1,252 per employee on learning programs, 45% of workers believe that company-provided programs are not applicable to their jobs. We're not putting our money where our mouths are. Something has to change.

Our employees are our customers and they want an intuitive, consumer-friendly learning experience at work. On top of offering the right learning technology, L&D's success also hinges on the implementation and launch of their learning programs. Learn how a marketing mindset can help you innovate the way you run your L&D teams. Hear directly from Kathleen Moore, Director of L&D at TBC Corporation and Shelley Osborne, Head of L&D at Udemy on how they have thought like a marketer to spark excitement for learning and development.

By attending this session, you’ll learn:
· How to think like a marketer to improve employee adoption and engagement
· The best marketing tactics to successfully launch a learning & development program
· Why and how Kathleen and Shelley have invested in marketing tactics to improve their L&D programs
· Strategies to acquire, activate, and retain learner engagement

Sponsored by: Udemy

12:05 PM - 12:45 PM Shifting From a Fixed to Growth Mindset: Applying the Principles of Design Thinking to Develop Learning & Performance Solutions

The learning landscape has shifted. Instead of heading to the LMS, many learners today choose their instructional content from many sources – YouTube, Google, blogs and Twitter. How can you make your learning objects the source your audience chooses to rely on, return to and recommend? When you begin to view your instructional objects as products and learners as consumers, you find synergy with the discipline of product design by developing empathy, studying the user experience and a focusing on continual product release and refresh, many of which are often neglected in instructional design.
During this interactive discussion attendees will learn how to adopt a design thinking approach to stand out from and outperform competition.
  • Explore the value of empathetic design in modern instructional design
  • Learn about design thinking techniques modified for instructional design
  • Receive tools and templates you can take with you to immediately put design thinking to practice in your organization

12:45 PM - 1:45 PM Lunch

1:45 PM - 2:15 PM Session Held for Pathgather

Sponsored by: Pathgather

2:15 PM - 2:45 PM The Ignite - 3 Quick Fire Sessions From the Leading L&D Tech Startups

2:45 PM - 3:25 PM Transforming the Learning Platform at S&P Global Ratings

Rachel Fichter, Chief Learning Officer , S&P Global
Technological innovation and globalization are simultaneously creating big opportunities and posing significant challenges for the financial industry. As innovation shifts from financial product engineering to financial transaction technology, banks are facing steep competition from technology companies. Similarly, credit ratings agencies are increasingly competing against big data firms in the production of ratings.
As S&P Global Ratings transforms into a 21st century digital powerhouse, the production of high quality ratings still requires the ability of people to develop robust criteria, synthesize vast amounts of data and use their judgment to generate unique insights that increase transparency and drive growth in the global financial markets. S&P Global Ratings has articulated a strategic goal of developing a learning organization in order to meet the challenges of the future. To do this, we have begun a complete overhaul of the learning environment to accelerate employee learning and growth.
Join us in the session as we will discuss how to:
  • Move from a traditional training function to a state-of-the-art, employee centric learning platform
  • Gain buy-in from senior leaders along the journey
  • Map the development of a new learning platform


Rachel Fichter

Chief Learning Officer
S&P Global

3:25 PM - 3:55 PM Business Meeting

3:55 PM - 4:25 PM Business Meeting

4:25 PM - 4:45 PM Networking Break


4:45 PM - 5:30 PM There is No More "If We Build It They Will Come" - Exploring the Impact of Generational Differences on L&D

In this new, always on, globally connected, fast paced world how can you keep up with the demand to train and develop your talent? Where should you focus? Why? We know that as our business environment continues to change and become more complex, volatile, and unpredictable, our skills needed for leadership, at all levels of the organization, have also changed, requiring more collaboration, resiliency, complex and adaptive thinking abilities. Further, as we face one of the largest leadership gaps in history, we must ensure that we are developing our leaders fast enough and in the right ways to match the new environment. During this panel our attendees will highlight novel leadership development methods and approaches to nimbly shift direction, and manage the constant change that directly impacts strategic business challenges. Attendees will engage in discussion on how to shake up legacy development programs for front, middle and executive level, to advance our next generation of leaders.
  • How are organizations aligning leadership development initiatives with business goals? What are some examples of direct and measurable impact on the business
  • How do we hold participants accountable?
  • How are measuring and reinforcing the benefits of the program
  • How can technology amplify existing leadership training to meet new critical business goals?
  • What are some of the newer initiatives to develop and reinforce agility in leaders
  • What is the future of leadership development - from predictive-path “instructional design” to adaptive-path “learning experience design


Dave Konst

Chief Learning Officer
Rich Products

Karishma Patel Buford

Global Head of Talent Development & Diversity

Michael Nehoray

Vice President, Global Learning & Organization Development

Thomas Griffin

AVP, Learning & Development
Frontier Communications

Keba Gordon

Global Head of Learning & Leadership Development

Master Class

4:45 PM - 5:30 PM Connecting Frontline Workers to Educational Progress to Drive Financial Success

The need for corporations to strategically reimagine their current employee benefits programs as a means to develop and retain employees and to build a modern workforce has never been more important. There are approximately 60 Million workers in the United States without college degrees. A significant subset of those workers want to successfully complete their post secondary education in order to advance; however, their inability to do so has been driven by a convergence of economic, societal, and policy factors that have shaped the modern educational pathways system. Employees today are forced to make an economic decision between education and advancement with debt, or remaining in their current position with limited career development opportunity, costing an organization in low engagement or inevitable turnover expenses.
This session will build a case for why organizations should redefine the path to educational attainment for millions of workers via a cost free solution.
· Meeting the needs of working adult learners to accelerate career advancement
· Increasing employee retention with targeted development offers
· Empowering employees to acquire the crucial leadership soft skills

Sponsored by: Pearson

Master Class

5:30 PM - 6:10 PM Panel: Promoting Learning & Collaborative Innovation by Tapping Into Diverse Knowledge Sources

Kacie Walters, Vice President, L&D Strategic Programs , Northern Trust Karen Waterlander, Head of Learning & Development , KONE Tamara Ganc, Chief Learning Officer , Vanguard
The time has come for CLOs to shift focus from a pure learning mentality to a knowledge centered approach to development. To do so, requires a big shift for L&D to look beyond the process of studying, teaching and education, to creating an environment based on understanding, comprehension, grasp, command and mastery. During this session attendees will learn what it takes to provide employee-driven innovation in practice.
  • Shift from push to pull learning
  • Think beyond traditional courses and programs to overcome gaps in what talent can deliver
  • Overcome the barriers to this movement from push vs pull (i.e. stakeholder buy in; time; mindshift of employees ) and how CLOs are addressing them
  • Shift employees attitudes about training vs learning and help them learn how to learn
  • Discuss the role technology plays into a strategy to shift learning
  • Understand what role classrooms will play
  • Adopt a user-generated approach to content and understanding where to begin and how to ensure the shared content is appropriate


Kacie Walters

Vice President, L&D Strategic Programs
Northern Trust

Karen Waterlander

Head of Learning & Development

Tamara Ganc

Chief Learning Officer

6:10 PM - 6:50 PM Solution Zone: Roundtable Discussions


This roundtable session will explore the core concepts of AI development and how it can be applied to aid corporate learners. Specifically, how can corporate learning programs utilize AI and other automated interactions to teach, reinforce teaching, hold learners accountable and measure the sustainability of learning.
Further, this session will discuss the challenges and potential pitfalls of automation within a corporate learning environment including challenges around compliance, IT infrastructure, privacy and learner engagement. The session will argue that automation and AI is an inevitable trend that will eventually be part of all learning environments but implementation must be deliberate and calculated to be successful.

Vince Han, founder and CEO, Mobile Coach

6:50 PM - 7:30 PM Cocktail Reception Followed By Dinner