Teri HartChief Learning Strategist
Discover Financial Services
Teri Hart is Director of Learning strategy at Discover Financial Services, where she has worked over five years (non-consecutively). In her current role, she oversees learning strategy for all of Discover’s training and development, including functional training and onboarding, leadership development, professional development and compliance training. Prior to Discover, Teri has a twenty-five year plus career in training and development and has managed aspects of learning at various companies, including McKinsey & Company, GE Healthcare and Abbott. In addition to her deep subject matter expertise in leadership development, learning design and learning theory, she has extensive experience articulating learning strategies, developing and deploying learning globally, and measuring effectiveness and business impact. Teri has a BA in Economics from the University of Wisconsin, a Master’s degree in Education from Indiana University, and an MBA from Northwestern’s Kellogg School of Management. Teri devotes much of her personal time to training for triathlons – swimming, cycling and running. She completed an Ironman in Arizona this past November.
As learning professionals, we are frequently tasked to build learning solutions to solve business problems. Quite often, these needs appear to be a worthwhile investment. But without the backdrop of strategy, we miss a critical piece of the decision-making framework – and that is the relative value of a specific learning needs decision. How do we ensure that we expend our training and development resources – and the learners’ mindshare – on the most impactful outcomes? To better understand their investments in training and development, in 2015, Discover developed a portfolio framework for managing training and development. Since then, the Learning Strategy team at Discover has worked to articulate strategy for these portfolios in order to better prioritize learning initiatives that drive optimal business outcomes. During this session, attendees will learn how to::
· Develop a framework for organizing training and development programs
· Discuss a methodology for articulating learning strategy
· Highlight key examples of learning strategies for various learning portfolios
· Build a roadmap for executing on learning strategy