Twanya Hood HillVP, Leadership Development and Talent Management
Ameriprise Financial, Inc.
Twanya Hood Hill is the Vice President of Leadership Development and Talent Management and an Officer at Ameriprise Financial Services, Inc. Ameriprise Financial manages over $800 billion in assets and offers brokerage, investment and financial advisory services to millions of clients. Founded and headquartered in Minneapolis, Ameriprise is an international organization. Twanya began her professional career as a chemical engineer in Research and Product Development at Procter and Gamble. After completing her MBA, she worked as a general management consultant in the Organizational Effectiveness practice of A.T. Kearney, Inc. She has led Training and Organizational Development functions at Target Corporation, Gap Inc., Genentech, Inc. and Hennepin Health Systems. In addition to her current role, Twanya has served as an adjunct faculty member in the Master of Arts and Organizational Leadership program at St. Catherine University. Twanya holds an MBA in Human Resource Management and Behavioral Science from the University of Chicago and a Bachelor of Science in Chemical Engineering from Howard University. She most recently served as a Trustee of Breck School and has served on the Boards of the MacPhail Center for Music, Hennepin Health Foundation, PPL Health Careers Advisory Board, Brightwater Montessori, and Jack & Jill of America Foundation. Twanya is a wife and proud parent of two students in college and one in high school.
We are all tasked with delivering measurable value to the company, but how can we actually quantify that value? Learning & Development professionals have consistently faced the challenge of accurately measuring the effectiveness of processes, training programs and initiatives. Follow Ameriprise Financial’s journey to meaningful metrics. Specifically, we’ll share how to:
· Develop key talent, high potential development and learning metrics to measure success
· Move beyond Level 1 of Kirkpatrick’s evaluation model to reflect learning retention and skills application
· Highlight ways in which leading and lagging Talent metrics will shape future direction
· Come away with ideas for understanding the value your work brings to the organization