Twanya Hood Hill
VP, Leadership Development and Talent Management
Ameriprise Financial, Inc.
We are all tasked with delivering measurable value to the company, but how can we actually quantify that value? Learning & Development professionals have consistently faced the challenge of accurately measuring the effectiveness of processes, training programs and initiatives. Follow Ameriprise Financial’s journey to meaningful metrics. Specifically, we’ll share how to:
· Develop key talent, high potential development and learning metrics to measure success
· Move beyond Level 1 of Kirkpatrick’s evaluation model to reflect learning retention and skills application
· Highlight ways in which leading and lagging Talent metrics will shape future direction
· Come away with ideas for understanding the value your work brings to the organization