August 19 - 21, 2018
The Loews Chicago Hotel, Chicago, IL

Tuesday, August 21, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am Disrupting Traditional Learning Content with Curation

Are you stuck with old-school canned courses that don’t actually resonate with your learners anymore? Are budgetary and resource constraints hindering your ability to author enough content to keep up with the internal demand?
Either way, your learners expect an evolving and constantly improving learning experience, and your challenge is to figure out how to fill up and consistently top off the learning environment.
Attend this session and be introduced to a new approach that SOLVES this content problem once and for all.
·         Explore user behavior and consumption data related to informal and curated content
·         Review case studies highlighting how other companies leverage the best of the freely available content online
·         Share tools and techniques you can use to identify and curate appropriate informal content for your organization

8:35 am - 9:20 am Practitioner Roundtable Discussions

Earlier in the Exchange, we collected your insights and challenges using the Thoughtexchange social learning tool. We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement. 

During this interactive session, attendees will form groups around specific L&D challenges and participate in an action learning session that will provide immediate solutions to your most pressing issues. Working in groups and taking a design thinking approach, you will walk away with ideas to implement immediately. 
Moderated by: Capella


Angie Zeigler

VP, Talent Management
Oshkosh Corporation


Michael Poll

Director, Talent & Development


Kate Maurin

Director, Global Talent Management


Giavonni Lucas

Director, Learning & Performance

10:00 am - 10:30 am Business Meeting

10:30 am - 11:00 am Business Meeting

11:00 am - 11:30 am Business Meeting/Break

11:30 am - 12:00 pm Critical Thinking Skills: 5 Essential Techniques of Microlearning to Improve Job Proficiency

Do your eLearning solutions impact critical thinking skills and influence on-the-job behaviors? Contextual learning is proven to result in powerful behavior change and improve the critical thinking skills needed to respond intuitively when in the field or on the job. Knowledge-intensive job functions or industries tend to focus on training hard skills and fact-based knowledge, which its an important base, but how do organizations know whether employees have situational understanding to apply this in real-life situations.  This session will discuss the:
  • Application of contextual learning in developing critical thinking skills
  • Impact of microlearning learning on job performance
  • Value of identifying gaps in job proficiencies to inform future learning and development programs
  • Benefit of utilizing microcoaching triggers to shape critical thinking behaviors
  • Implementation of agile, just-in-time learning as a way to create positive customer interaction

12:00 pm - 12:40 pm Improve the Speed & Quality of Frontline Training

Ferril Onyett - Senior Director, Global Learning and Development Taco Bell
Taco Bell recently embarked on an exciting journey to enhance employee training through tablet learning. This powerful communications vehicle is providing a cost-efficient way to get information to its employees at speed, while increasing engagement and development opportunities. During this session, Ferril Onyett, Director, Learning & Organizational Development at Taco Bell, will take you through their plan and the outcomes to date. This program reinforces the Taco Bell commitment to continuous innovation. Don’t miss this opportunity to learn how to:
·         Prepare the workforce for a wide-ranging technological change
·         Develop creative messaging to connect with an increasingly younger workforce
·         Deliver training opportunities at speed to large and dispersed workforces, without sacrificing quality
·         Measure and report of the effectiveness of training initiatives 

Ferril Onyett

Senior Director, Global Learning and Development
Taco Bell

12:40 pm - 12:50 pm Chairperson's Closing Remarks